Distance Selling Agreement Agreement

1. PARTIES

SALES PERSON:

• Company Name: Stark Menu Industry and Trade Ltd.
• Address: Organized Industrial Zone, Istanbul, Turkey
• Phone: +90 212 613 37 50
• Email: info@starkmenu.com
• Website: www.starkmenu.com

RECIPIENT: The person/institution information provided during the order process is valid.

2. SUBJECT OF THE AGREEMENT

This agreement concerns the sale and delivery of the product(s) specified below, ordered electronically by the BUYER from the SELLER's website www.starkmenu.com , and regulates the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

3. CONTRACT DATE

This agreement shall enter into force on the date it is approved electronically by the BUYER.

4. PRODUCT INFORMATION

The type, quantity, brand/model, color, number of units, sales price, and payment method of the goods/product/service are as stated on the order page and in the order confirmation email. Product images are for illustrative purposes only; color and size variations may occur.

5. GENERAL PROVISIONS

• The BUYER acknowledges, declares, and undertakes that they have read and are informed about the basic characteristics of the product, the sales price, the payment method, and the delivery and return conditions on the SELLER's website, and that they have provided the necessary confirmation electronically.
• Each product subject to this contract will be delivered to the BUYER or the person/entity at the address indicated, depending on the distance to the BUYER's place of residence, provided that the legal 30-day period is not exceeded.
• If the product subject to this contract is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses delivery.
• The SELLER is responsible for delivering the product in good condition, complete, conforming to the specifications stated in the order, and with any warranty documents, if applicable.

6. RIGHT OF WITHDRAWAL

The BUYER may exercise their right to withdraw from this contract within 14 (fourteen) days of the delivery date of the product to themselves or to the person/entity at the address indicated, provided that they notify the SELLER, without incurring any legal or criminal liability and without giving any reason.

To exercise the right of withdrawal, the SELLER must be notified by email, telephone or in writing within this period, and the product must be unused in accordance with the provisions of Article 7.

Products for which the right of withdrawal cannot be exercised:

• Products prepared according to the BUYER's requests or personal needs (logo printed, personalized menu holders, custom-made products)
• Products that spoil quickly or may expire
• Products whose protective elements such as packaging, tape, seal, and wrapping have been opened after delivery (products that cannot be returned for hygiene and health reasons)
• Products that become mixed with other products after delivery and are inherently impossible to separate.

7. RIGHT OF WITHDRAWAL AND PRODUCT RETURN CONDITIONS

• Returned products must be unused and in their original packaging .
• The original invoice must be sent along with the returned product.
• Return shipping costs are the responsibility of the BUYER (except in cases of manufacturing defects or incorrect product shipment).
• The SELLER shall refund the total amount to the BUYER within a maximum of 14 days from the date of receipt of the cancellation notice.
• If payment was made by credit card, the refund will be credited to the credit card. If payment was made by bank transfer, the refund will be transferred to the bank account specified by the BUYER.

8. DELIVERY

• Products are shipped within 7-15 business days for custom-made items and 1-5 business days for stock items after order confirmation.
• Delivery is made via our contracted shipping company.
• Shipping costs may vary depending on the order total and delivery area. Free shipping promotions are announced on the website.
• The product should be checked for damage upon delivery, and damaged products should not be accepted; a damage report should be filed in the presence of the delivery person.

9. PAYMENT AND SECURITY

All payments are processed through a secure payment infrastructure with SSL certification. Credit card information is absolutely not stored. Payment options:

• Credit card / Debit card (Single payment and installment options)
• Bank Transfer / EFT
• Cash on delivery (for orders above a certain amount)

10. DISPUTE RESOLUTION

In disputes arising from this contract, Consumer Arbitration Boards have jurisdiction up to the value declared by the Ministry of Customs and Trade, and Consumer Courts have jurisdiction in cases exceeding this value.

By confirming this agreement electronically, the BUYER confirms that they have received accurate and complete information from the SELLER regarding the address, essential product specifications, price including taxes, payment and delivery information, which must be provided to the BUYER before the conclusion of distance contracts.

11. EFFECTIVE DATE

By placing an order through the Site, the BUYER is deemed to have accepted all the terms of this agreement. The SELLER is obligated to make the necessary software arrangements to ensure that the BUYER reads and accepts this agreement on the site before the order is processed.